For your convenience, a 24-hour help desk with tiered support is available 24 hours a day, 7 days a week, 365 days a year for all WiFi support needs, whether is a guest having difficulty connecting, the hotels internet provider is having a network issue – our team will work diligently to fix the problem.
We have 3-tier levels of support, tier 1 being the basic problem solving level, up to tier 2, and tier 3, that tackle the most difficult in support issues
Our management team, engineers, and customer service representatives are experienced in hospitality technology and provide the best business solutions and customer care for each property.
- In-house technical helpdesk for your guest or the staff
- Available by Email, web or telephone (24/7 hotlines – Guest and Hotel)
- Quick and efficient response
- Preventive maintenance
- Multi-lingual support
- On-site support
- Guaranteed recovery times per service level agreement
- Software updates and corrective software releases
- Configuration backup and restore