• 3814 Gunn Highway, Suite B Tampa, FL 33618 USA
  • +1 (813) 265-3973
  • Tom@HCSLTD.net
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  • HOME
  • ABOUT US
  • SERVICES
    • Entertainment Solutions
    • Hotel Technology Audit/Evaluation
    • Hotel Construction and Hotel Renovation Services
    • Hotel Technology Services
  • TECHNOLOGIES
    • Hotel TV Remote Controls
    • Hotel Wi-Fi Internet Upgrades and Services (HSIA)
    • Hotel IPTV Solutions
    • Hotel Entertainment / Hospitality TV Upgrades
    • In Room Tablets
    • 24/7 Guest Support
    • Hotel Security Systems
    • Hotel Telephones – Analog & IP
    • Hotel Telephone Systems / VoIP
  • CONTACT

24/7 Guest Support

24/7 Guest Support

Avoid business and guest connectivity downtime with award-winning technical support that provides anytime access to expertise, upgrades, and guest support services.

For your convenience, a 24-hour help desk with tiered support is available 24 hours a day, 7 days a week, 365 days a year for all WiFi support needs, whether is a guest having difficulty connecting, the hotels internet provider is having a network issue – our team will work diligently to fix the problem.

We have 3-tier levels of support, tier 1 being the basic problem solving level, up to tier 2, and tier 3, that tackle the most difficult in support issues

Our management team, engineers, and customer service representatives are experienced in hospitality technology and provide the best business solutions and customer care for each property.

24/7 Staff and Guest Support Includes:

  • In-house technical helpdesk for your guest or the staff
  • Available by Email, web or telephone (24/7 hotlines – Guest and Hotel)
  • Quick and efficient response
  • Preventive maintenance
  • Multi-lingual support
  • On-site support
  • Guaranteed recovery times per service level agreement
  • Software updates and corrective software releases
  • Configuration backup and restore
Contact us to learn about our end-to-end, fully managed suite of services for all your properties tech needs.

Contact us for a free consultation

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    Take advantage of our expertise. We work with brand managers, owners, and hotel management groups on hotel renovations, new builds and existing properties to ensure reliability for in-room guest technologies and to generate revenue for every occupied room.

    Services

    • Hospitality Consulting Services
    • Hotel Technology Audit/Evaluation
    • Hotel Technology Services
    • Hotel Construction and Hotel Renovation Services

    Contact Us

    . tom@hcsltd.net
    . +1(813) 265-3973 main
    . +1(813) 265-4750 fax
    .  Hospitality Consulting Services,
    3814 Gunn Highway,
    Suite B
    Tampa, FL 33618 USA

    Copyright – Hospitality Consulting Services 2016